Repair Services Coordinator 54 views0 applications

Our emphasis on innovation and its
source – dedicated employees – keeps us looking for talented individuals who
are ready to meet aggressive goals in a high-technology company constantly
developing new marketing-leading products. Good people are critical to our
success and, in return, we offer opportunities for personal and professional
growth, competitive compensation, and excellent benefits for our diverse,
global workforce.


INFICON has an immediate job opening
for a Repair Services Coordinator to perform customer repair estimates for the
Repair Services department. The ideal candidate will be knowledgeable with
Microsoft Office applications and possesses a strong desire to delight our
customers. Must be collaborative and have excellent organization,
communication, problem-solving and time-management skills. Must be able to
interface professionally and effectively with all levels of management,
associates and team members.


  • Issue Return of Materials Authorization (RMA), quote
    repairs, collect purchase orders (PO) and shipping information, and
    release repairs to ship.
  • Create billing documents, goods movement and labor.
  • Weekly shipments to global corporate and customer
    locations that include documentation for each item, Material Shipping
    Orders (MSO), and purchase orders before shipping.
  • Provide phone and e-mail support to customers,
    including follow-up on purchase orders and delivery updates.
  • Generate reports as required such as weekly service
    report, monthly cost analysis report, etc.
  • Un-package and identify received equipment, document
    received equipment, scan all repair documents into SAP and run SAP Reports
    for all repair activities.
  • Perform customer repair estimates and approvals,
    distribute appropriate equipment to assigned staging areas and assist in
    other administrative capacities when required.
  • Assist in generating RMA documentation and getting
    proper forms and information from customers for service repairs and
  • Contact customers with repairs quotations and complete
    payment information in SAP for shipment releases.
  • Ability to lift, carry and push up to 50lbs on a weekly
  • Additional responsibilities as required.


  • High School Diploma or GED with up to two years of
    relevant experience.
  • Must have excellent Communication (written and oral)
    skills in order to effectively communicate with customers, vendors and
    other team members.
  • Must be customer focused with the ability to
    demonstrate problem solving skills.
  • Must have strong organizational skills and the ability
    to multitask effectively.
  • Knowledgeable with Microsoft Word and Excel. SAP
    knowledge preferred.

INFICON, is committed to ensuring
that our online application process provides an equal opportunity to all job
seekers that apply without regard to race, religion, ethnicity, national
origin, citizenship, gender, age, protected veteran status, disability status, genetic
information, sexual orientation, or any other protected characteristic. A
notice describing Federal equal employment opportunity laws is available here and here to reaffirm this

INFICON is also committed to
providing reasonable accommodations to applicants with physical and/or mental
disabilities. If you are interested in applying for an employment opportunity
at INFICON and require special assistance or an accommodation during the
application process, please contact Human Resources at 315-434-1100.
Determination on requests for reasonable accommodations are made on a
case-by-case basis.


Apply Here


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