Our emphasis on innovation and
its source – dedicated employees – keeps us looking for talented
individuals who are ready to meet aggressive goals in a
high-technology company constantly developing new marketing-leading
products. Good people are critical to our success and, in return,
we offer opportunities for personal and professional growth,
competitive compensation, and excellent benefits for our diverse,
INFICON has an immediate job
opening for a Repair Services Coordinator to perform customer
repair estimates for the Repair Services department. The ideal
candidate will be knowledgeable with Microsoft Office applications
and possesses a strong desire to delight our customers. Must be
collaborative and have excellent organization, communication,
problem-solving and time-management skills. Must be able to
interface professionally and effectively with all levels of
management, associates and team members.
- Issue Return of Materials
Authorization (RMA), quote repairs, collect purchase orders (PO)
and shipping information, and release repairs to ship.
- Create billing documents, goods
movement and labor.
- Weekly shipments to global
corporate and customer locations that include documentation for
each item, Material Shipping Orders (MSO), and purchase orders
- Provide phone and e-mail
support to customers, including follow-up on purchase orders and
- Generate reports as required
such as weekly service report, monthly cost analysis report,
- Un-package and identify
received equipment, document received equipment, scan all repair
documents into SAP and run SAP Reports for all repair
- Perform customer repair
estimates and approvals, distribute appropriate equipment to
assigned staging areas and assist in other administrative
capacities when required.
- Assist in generating RMA
documentation and getting proper forms and information from
customers for service repairs and returns.
- Contact customers with repairs
quotations and complete payment information in SAP for shipment
- Ability to lift, carry and push
up to 50lbs on a weekly basis.
- Additional responsibilities as
- High School Diploma or GED with
up to two years of relevant experience.
- Must have excellent
Communication (written and oral) skills in order to effectively
communicate with customers, vendors and other team
- Must be customer focused with
the ability to demonstrate problem solving skills.
- Must have strong organizational
skills and the ability to multitask effectively.
- Knowledgeable with Microsoft
Word and Excel. SAP knowledge preferred.
INFICON, is committed to
ensuring that our online application process provides an equal
opportunity to all job seekers that apply without regard to race,
religion, ethnicity, national origin, citizenship, gender, age,
protected veteran status, disability status, genetic information,
sexual orientation, or any other protected characteristic. A notice
describing Federal equal employment opportunity laws is available
here and here to reaffirm this commitment.
INFICON is also committed to
providing reasonable accommodations to applicants with physical
and/or mental disabilities. If you are interested in applying for
an employment opportunity at INFICON and require special assistance
or an accommodation during the application process, please contact
Human Resources at 315-434-1100.
Determination on requests for reasonable accommodations are made on
a case-by-case basis.